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Politique d’expédition
Shipping Overview
This Shipping Policy applies to orders placed through trendprintco.shop.
Our goal is to provide clear delivery information before customers complete their purchases.
For shipping enquiries, contact:
Free Standard Shipping
All orders placed through trendprintco.shop receive free standard shipping.
Customers are not charged a standard delivery fee for eligible orders.
If an optional expedited or premium shipping service is introduced, any applicable additional price will be clearly displayed before checkout.
Delivery Time
Our standard delivery timeframe is:
15–20 days
This delivery period applies to our standard shipping service.
French consumer law requires a professional to provide a clear delivery date or delivery period when a purchase involves delivery.
Order Confirmation
After an order is successfully placed, customers may receive an electronic order confirmation containing relevant transaction information.
Orders are subject to payment verification, availability, and fraud-prevention checks.
Processing and Dispatch
Orders are prepared for shipment as part of the overall 15–20 day delivery period.
Processing may include payment verification, inventory allocation, packaging, fulfilment preparation, carrier transfer, and creation of tracking information where applicable.
Tracking Information
Where tracking is available, tracking information may be sent electronically after dispatch.
Carrier scans may not always update immediately.
A temporary absence of tracking updates does not necessarily mean a package has stopped moving or is lost.
Delivery Address
Customers must provide a complete and accurate delivery address.
The delivery information submitted at checkout should include all information necessary for successful delivery.
If an address error is discovered after ordering, contact:
We will attempt to amend the address before shipment where technically possible.
Changes cannot be guaranteed after the package has entered fulfilment or carrier possession.
Delivery Delays
We aim to meet the stated 15–20 day delivery period.
If a shipment is delayed, we will handle the matter in accordance with applicable consumer law.
Delays may result from exceptional circumstances such as severe weather, transportation interruptions, customs processing where relevant, carrier congestion, public holidays, security inspections, natural disasters, or other circumstances beyond ordinary operational control.
These circumstances do not remove statutory consumer remedies where those remedies apply.
Late Delivery
If an order is not delivered within the applicable contractual period, customers should contact:
We will investigate the shipment and provide available information.
Where applicable legal requirements allow the consumer to require delivery within an additional appropriate period or cancel the contract following qualifying delay, those mandatory rights remain unaffected.
Lost Packages
If tracking information indicates that a parcel may be lost, or if the parcel has not arrived following the applicable delivery period, contact us.
We may investigate with the relevant carrier.
Where a parcel is confirmed lost before delivery to the customer, we will provide an appropriate remedy as required by law.
Delivered but Not Received
If carrier tracking shows that the parcel has been delivered but you cannot locate it, check the delivery location, mailbox, building reception area, household members, neighbours where appropriate, and any carrier notice.
If the package remains missing, contact:
We may open an investigation with the carrier.
Damaged Shipments
If a parcel arrives damaged, retain the packaging and contact us promptly.
Provide your order number and photographs of the damaged package, shipping label, product, and affected areas where reasonably possible.
Confirmed product damage will be handled under our Return and Refund Policy and applicable statutory guarantees.
Incorrect Orders
If the product delivered does not correspond to your order, contact customer service.
We will investigate and provide an appropriate remedy where the error is confirmed.
Split Shipments
Orders containing multiple products may occasionally arrive in separate parcels.
Separate parcels may have different tracking numbers and delivery dates.
Customers will not be charged additional standard shipping fees because standard delivery is free.
Failed Delivery
Delivery may fail because of inaccurate address information, missing apartment information, inaccessible premises, repeated missed delivery attempts, or failure to collect a parcel.
Customers should monitor available tracking information and respond to reasonable carrier communications.
Unclaimed Packages
If a package is returned because it was not collected or because the customer supplied incorrect delivery information, contact us to discuss available options.
Any additional costs resulting solely from customer-supplied incorrect information will be handled only to the extent permitted by applicable law.
Refused Parcels
Refusing delivery does not necessarily constitute a valid exercise of the French statutory right of withdrawal.
A customer wishing to withdraw should communicate the decision clearly to trendprintco.shop.
Customs
Some shipments may pass through customs or border-control procedures depending on origin and destination.
Any taxes or import charges required by law will be handled according to the applicable checkout information and legal rules.
No undisclosed charge imposed by trendprintco.shop will be treated as part of our free standard shipping service.
Order Changes
Contact info@trendprintco.shop as soon as possible if you wish to change an order.
We cannot guarantee modifications once fulfilment has begun.
Cancellations
Cancellation requests submitted before shipment will be considered where operationally possible.
If an order has already shipped, customers may use any applicable statutory withdrawal right after delivery.
Risk of Loss
Risk associated with consumer deliveries is governed by applicable mandatory law.
Nothing in this policy transfers risk to consumers earlier than permitted by French or European consumer law.
Statutory Rights
Nothing in this Shipping Policy limits statutory rights concerning late delivery, non-delivery, damaged goods, lack of conformity, withdrawal, or reimbursement.
Policy Updates
We may revise this Shipping Policy when delivery operations, carriers, service areas, or legal requirements change.
Updates will apply prospectively and will not improperly alter rights connected with orders already placed.
Contact Information
For shipping questions:
trendprintco.shop
Email: info@trendprintco.shop
Standard Shipping: Free on all orders
Standard Delivery Time: 15–20 days
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