Politique de remboursement

Introduction

Thank you for shopping at trendprintco.shop.

This Return and Refund Policy explains your rights and our procedures regarding withdrawal from distance purchases, returns, refunds, damaged products, defective products, incorrect products, non-conforming goods, cancellations, and related matters.

Customer-service requests may be sent to:

info@trendprintco.shop

This policy does not restrict any mandatory rights available to consumers under French or European Union law.

14-Day Statutory Right of Withdrawal

If you are a consumer purchasing an eligible product online, you generally have the right to withdraw from the purchase without providing a reason within 14 days after receiving the product.

For orders containing several products delivered separately, the withdrawal period generally begins upon receipt of the last product, lot, or piece where the applicable legal rules provide this treatment.

To exercise your right of withdrawal, you must clearly communicate your decision to withdraw before the withdrawal period expires.

You may do so by emailing:

info@trendprintco.shop

Your communication should clearly state that you wish to withdraw from the purchase and should include sufficient information for us to identify the order.

You are not required to provide a reason for exercising the statutory right of withdrawal.

Returning Products After Withdrawal

After notifying us that you are exercising your right of withdrawal, the eligible product must generally be sent back within 14 days after the withdrawal notification.

Before returning a product, contact info@trendprintco.shop for return instructions.

Do not return products to an address appearing on the original parcel unless our customer-service team specifically confirms that the address is authorized for returns.

Different products may be handled through different fulfilment or return locations.

Condition of Returned Products

Consumers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Customers may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for such inspection, to the extent permitted by applicable law.

Where reasonably possible, returned products should include their original packaging, accessories, manuals, components, labels, and other materials supplied with the order.

A missing original package will not automatically remove a statutory withdrawal right where applicable law provides otherwise.

Return Shipping Costs for Change-of-Mind Withdrawal

For a lawful change-of-mind return made under the statutory withdrawal right, the customer is responsible for the direct cost of returning the product unless trendprintco.shop expressly agrees to pay those costs or applicable law requires us to do so.

French rules permit the direct cost of return to be placed on the consumer where the consumer has been properly informed in advance.

Return shipping costs associated with confirmed defective, damaged, incorrect, or legally non-conforming products will not be imposed on the consumer where the law requires the seller to bear those costs.

Refund Following Statutory Withdrawal

When a valid statutory withdrawal is exercised, we will refund amounts required by applicable law.

Because trendprintco.shop provides free standard shipping on all orders, there is normally no outbound standard-shipping charge paid by the customer to reimburse.

Where the customer has paid an additional optional delivery surcharge, treatment of that surcharge will be determined in accordance with applicable law.

Refunds following lawful withdrawal must generally be made within 14 days from the date the seller is informed of the withdrawal, using the same payment method unless the consumer agrees otherwise and does not incur additional costs.

Where permitted by law, reimbursement may be withheld until the returned goods are received or appropriate evidence of return has been supplied.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply to every type of product or contract.

Depending on the product and circumstances, legally recognized exceptions may include certain personalized or made-to-order products, rapidly perishable goods, certain sealed products that cannot appropriately be returned for health or hygiene reasons once unsealed, and other categories expressly excluded by applicable law.

Any legal exception will be applied only where it genuinely applies to the relevant product.

A product will not be treated as non-returnable merely for the purpose of avoiding mandatory consumer rights.

Damaged Products

Please inspect your order promptly after delivery.

If the product arrives visibly damaged, contact:

info@trendprintco.shop

Provide your order number and, where reasonably possible, clear photographs of the product, external packaging, shipping label, and damaged area.

We will evaluate the claim and provide an appropriate remedy where the damage is confirmed.

Incorrect Products

If you receive a product different from the product ordered, contact us promptly at:

info@trendprintco.shop

Please provide your order number and information identifying the incorrect product.

Where the fulfilment error is confirmed, we will arrange an appropriate remedy in accordance with applicable law.

Missing Products or Components

If your package is missing a product, accessory, component, or item that should have been included, contact customer service.

We may request photographs of the package and its contents to investigate the matter.

Where the claim is confirmed, an appropriate replacement, missing component, refund, or other remedy may be provided.

Legal Guarantee of Conformity

The statutory right of withdrawal is separate from your rights when a product is defective or non-conforming.

Under French consumer rules, qualifying purchases from professional sellers benefit from a statutory legal guarantee of conformity. A defect must generally appear within two years from delivery for the consumer to invoke this legal guarantee.

A product may be non-conforming where, for example, it does not correspond to the seller's description, does not possess promised qualities, is unsuitable for its normal intended purpose, or is affected by an applicable manufacturing or installation defect.

Where the statutory guarantee applies, the consumer may have rights to repair or replacement without cost and, in circumstances established by law, a price reduction or cancellation/refund.

French official guidance states that repair or replacement under the legal guarantee should generally occur within 30 days and without cost to the consumer.

Hidden Defects

Customers may also benefit from mandatory rights concerning hidden defects under applicable French law.

Nothing in this policy limits those rights.

Products Damaged Through Misuse

Statutory remedies do not normally cover problems caused solely by misuse, improper handling, accidental damage after delivery, unauthorized modifications, failure to follow reasonable instructions, or normal deterioration unrelated to an original defect.

Each claim will be assessed according to the circumstances and applicable law.

Exchanges

Direct exchanges may be offered where operationally possible.

However, we do not guarantee that every product can be exchanged directly because availability may change.

If a direct exchange cannot be arranged, an eligible product may need to be returned and a separate replacement order placed.

Order Cancellations Before Shipment

If you wish to cancel an order before shipment, contact:

info@trendprintco.shop

We will make reasonable efforts to process a cancellation before fulfilment begins.

Once an order has entered fulfilment or has been shipped, immediate cancellation may no longer be technically possible.

This does not affect any statutory withdrawal right that arises after receipt of an eligible product.

Refund Method

Approved refunds will normally be issued to the original payment method.

We will not require you to accept store credit instead of a monetary refund where applicable law requires reimbursement to the original payment method.

Bank Processing Times

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Those external processing times are outside our direct control.

Sale and Promotional Products

Products purchased during sales or promotional periods remain subject to applicable statutory consumer rights.

French consumer guidance confirms that distance-sale withdrawal rights and statutory guarantees continue to apply to qualifying discounted products.

Refused Deliveries

Simply refusing a parcel or failing to accept delivery does not necessarily constitute a valid legal withdrawal notification.

French official guidance states that the consumer must communicate the decision to withdraw; merely returning or refusing the goods is not in itself sufficient.

Customers should therefore contact info@trendprintco.shop.

Lost Return Parcels

Customers should use a reliable return-delivery method and retain evidence of shipment.

We are not responsible for loss caused solely by a customer's chosen return carrier where the law places responsibility for return transport on the customer.

This does not affect situations where we arranged or controlled the return transport.

Fraudulent Return Claims

We reserve the right to investigate suspected fraudulent, abusive, manipulated, or deceptive return claims.

Nothing in this section authorizes us to deny a legitimate statutory consumer claim.

Contact

For all return and refund enquiries:

trendprintco.shop
Email: info@trendprintco.shop