Politique de confidentialité

Introduction

This Privacy Policy explains how trendprintco.shop collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, place an order, create or use an account, communicate with customer service, request a return, subscribe to marketing communications, or otherwise interact with our online store.

For privacy enquiries or requests, contact:

info@trendprintco.shop

This policy is intended to reflect principles and rights established under the General Data Protection Regulation ("GDPR") and applicable French data-protection legislation.

Personal Data We May Process

Depending on how you interact with trendprintco.shop, we may process information such as your name, email address, telephone number, billing address, shipping address, order information, purchased products, transaction details, account information, customer-service communications, return information, marketing preferences, IP address, browser information, device information, cookie identifiers, website activity, referring pages, and similar technical information.

Payment information may be processed by Shopify and payment-service providers.

We do not ask customers to transmit complete payment-card credentials or passwords by ordinary email.

How We Collect Personal Data

We may collect information directly from you when you place an order, provide delivery details, create an account, contact customer service, request a refund, subscribe to marketing communications, respond to a survey, or otherwise submit information.

We may also receive information automatically when you interact with our website through cookies, server logs, analytics technologies, fraud-prevention systems, and similar tools.

Information may additionally be received from Shopify and other service providers involved in operating the store, processing payments, delivering orders, preventing fraud, or providing customer service.

Purposes of Processing

We may process personal data to provide our ecommerce services, process and fulfil orders, receive payments, arrange delivery, communicate order updates, provide customer support, handle returns and refunds, prevent fraud, maintain website security, comply with legal obligations, maintain accounting records, resolve disputes, improve our website, analyze store performance, and send marketing communications where legally permitted.

We will not use personal data for purposes incompatible with the purpose for which it was collected unless permitted by applicable law.

Legal Bases for Processing

Depending on the activity, we may rely on one or more legal bases under the GDPR.

Processing may be necessary to perform a contract with you, such as processing an order and arranging shipment.

Processing may be necessary to comply with a legal obligation, including accounting, taxation, consumer-protection, or regulatory obligations.

Processing may be based on legitimate interests, such as protecting our website, preventing fraud, improving customer service, or maintaining reasonable business records, provided those interests are not overridden by your rights.

Where required, processing may be based on your consent, particularly for certain marketing or non-essential tracking activities.

Shopify

Our online store uses Shopify technology.

For customers in the European Economic Area, Shopify states that customer personal data is initially processed by Shopify International Limited in Ireland, with Shopify affiliates and subprocessors potentially assisting in processing.

Shopify's current terms identify Shopify International Limited for EMEA jurisdictions, including Europe.

We may therefore share information with Shopify to the extent necessary to operate the store.

Payment Providers

When you make a purchase, payment information may be provided directly to payment processors.

Payment providers process information according to their own contractual and legal responsibilities.

We do not intentionally store complete payment-card security codes.

Fulfilment and Shipping Providers

Personal information necessary to deliver an order may be shared with fulfilment centres, warehouses, logistics providers, postal operators, couriers, and related service providers.

This may include your name, shipping address, telephone number, email address, order information, and other information reasonably necessary for delivery.

Service Providers

We may use third-party providers for hosting, website technology, analytics, fraud prevention, payment processing, customer support, communications, marketing, order management, shipping, and information security.

We seek to limit disclosure to information reasonably necessary for the relevant service.

International Data Transfers

Some service providers may process information outside France or the European Economic Area.

Where international transfers of personal data are subject to GDPR requirements, appropriate transfer mechanisms and safeguards are used where required.

Shopify's current Data Processing Addendum expressly addresses international transfers from the EEA, United Kingdom, and Switzerland.

Cookies and Similar Technologies

Our website may use cookies and comparable technologies.

Some cookies may be essential for functions such as shopping carts, checkout, authentication, fraud prevention, security, and preference management.

Other cookies may be used for analytics, personalization, measurement, or advertising.

Where applicable law requires prior consent for non-essential cookies, those technologies should not be activated until valid consent has been obtained.

You may be able to manage cookie preferences through our cookie controls and your browser settings.

Marketing Communications

Where required by law, we will obtain appropriate consent before sending electronic marketing communications.

Transactional messages relating to orders, returns, refunds, security, or customer-service requests may be sent where necessary to perform our contract with you.

The CNIL states that individuals must be clearly informed about how their personal data is used and, where applicable, must be able to accept or refuse marketing communications easily.

You may unsubscribe from promotional emails using the unsubscribe option provided in the relevant message.

Data Minimization

We seek to collect only information reasonably relevant to the purpose for which it is processed.

The CNIL recommends that ecommerce businesses ensure collected information is justified by the service provided.

Data Retention

Personal information is retained for periods appropriate to the purpose for which it was collected and as necessary to meet legal, accounting, tax, fraud-prevention, dispute-resolution, contractual, and regulatory obligations.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to legal retention requirements.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal data.

No internet-based system can be guaranteed to be completely secure.

Customers should protect their account credentials and notify us if they suspect unauthorized access.

The CNIL recommends secure ecommerce transactions, HTTPS throughout the sales journey, protection of customer credentials, and appropriate handling of payment information.

Your GDPR Rights

Subject to applicable conditions and exceptions, you may have rights including access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, data portability, objection to certain processing, withdrawal of consent, and the right to lodge a complaint with a competent supervisory authority.

The CNIL specifically identifies rights including access, withdrawal of consent, objection, and erasure.

To exercise a privacy right, contact:

info@trendprintco.shop

We may request information reasonably necessary to verify your identity before completing a request.

Right to Access

You may request confirmation as to whether we process personal data relating to you and, where applicable, request access to that information.

Right to Rectification

You may request correction of inaccurate personal information and completion of incomplete personal information where appropriate.

Right to Erasure

You may request deletion of personal data in circumstances provided by applicable law.

The right to deletion is not absolute. Certain information may need to be retained to comply with legal obligations or establish, exercise, or defend legal claims.

Right to Restriction

In certain circumstances, you may request that processing of your personal data be restricted.

Right to Data Portability

Where applicable, you may have the right to receive certain personal data in a structured, commonly used, machine-readable format and to request transmission to another controller where technically feasible.

Right to Object

You may object to certain processing based on legitimate interests and may object to direct marketing.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Complaint to the CNIL

Individuals in France may have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) where they believe their data-protection rights have been infringed.

The CNIL advises individuals to first exercise their rights with the organization holding their data where appropriate.

Children's Data

Our online store is intended for customers legally capable of entering into purchases.

We do not intentionally seek to collect personal information from children where valid authorization or consent is legally required and has not been provided.

Automated Fraud Prevention

Transactions may be reviewed using automated or semi-automated tools designed to identify fraud or security risks.

Where GDPR rules governing solely automated decisions producing legal or similarly significant effects apply, we will respect applicable requirements.

Changes to This Privacy Policy

We may update this policy when our services, technology, legal obligations, or processing activities change.

The revised policy will be posted on trendprintco.shop with an updated revision date.

Contact

For privacy questions and GDPR requests:

trendprintco.shop
Email: info@trendprintco.shop