About Us

Welcome to trendprintco.shop

Welcome to trendprintco.shop, an online shopping destination created to provide customers with a convenient, straightforward, and dependable way to discover and purchase products online.

At trendprintco.shop, we believe that a good online shopping experience should be clear, simple, and customer-focused from the moment a visitor enters our store until an order has been delivered and any after-sales questions have been resolved.

Our goal is to provide carefully presented products, clear information, transparent policies, free standard shipping, and accessible customer service.

For questions regarding our store, products, orders, shipping, returns, refunds, or policies, customers may contact us at:

Email: info@trendprintco.shop

Our Mission

Our mission is to make online shopping practical and accessible while maintaining transparent business practices and clear communication with our customers.

We aim to provide an online store where customers can browse products, understand key product characteristics, review pricing and delivery information, place orders securely, and receive support when necessary.

We continuously work to improve our website, product presentation, customer-service procedures, shipping information, and after-sales experience.

Our Approach to Product Selection

Products offered on trendprintco.shop are selected with consideration for functionality, design, usefulness, quality, value, and customer demand.

We make reasonable efforts to provide accurate product descriptions, images, specifications, measurements, materials, features, colours, compatibility information, care information, and other relevant details.

Customers should carefully review the applicable product page before completing a purchase.

Product images are intended to represent products as accurately as reasonably possible. However, minor differences may occur because of lighting conditions, photography, screen settings, production variations, packaging changes, or manufacturing updates.

Nothing in our product descriptions is intended to exclude rights available to consumers under mandatory French or European Union consumer law.

Our Commitment to Transparency

We believe customers should have access to important information before purchasing.

For this reason, trendprintco.shop provides separate policies explaining our:

Return and refund procedures;

Privacy practices;

Terms of Service;

Shipping conditions;

And legal information.

These policies are intended to help customers understand their rights and obligations when shopping with us.

Customer Experience

We aim to make each stage of the purchasing process clear.

Before completing an order, customers should have an opportunity to review the selected products, quantities, prices, shipping information, and other relevant information displayed during checkout.

After an order is successfully placed, customers may receive an electronic order confirmation.

Shipping and tracking information may subsequently be provided where tracking services are available.

Pricing

Prices displayed on trendprintco.shop apply as shown at the time of ordering, subject to correction of obvious technical errors where permitted by applicable law.

Applicable taxes, if any, are handled according to the information displayed during checkout and applicable legal requirements.

We do not intentionally impose undisclosed mandatory charges.

Any optional additional service or charge, if offered, will be presented before the customer completes the purchase.

Free Standard Shipping

trendprintco.shop provides free standard shipping on all orders.

Our standard contractual delivery timeframe is 15–20 days, subject to the detailed provisions of our Shipping Policy.

French sellers are required to communicate a delivery date or delivery period clearly before the contract is concluded.

Returns and Consumer Rights

Customers purchasing online may have rights under French and European consumer protection law, including the statutory right of withdrawal for eligible distance purchases.

Our Return and Refund Policy explains how customers may exercise this right and how damaged, defective, incorrect, or non-conforming products are handled.

The statutory withdrawal period for qualifying distance purchases is generally at least 14 days from receipt of the goods.

Product Conformity

We want customers to receive products that correspond to the description provided at the time of purchase.

Where a product is affected by a legal lack of conformity, consumers may have rights under the French statutory guarantee of conformity.

For qualifying consumer purchases, the legal guarantee generally covers defects appearing within two years after delivery.

These statutory rights exist independently of any voluntary commercial return policy.

Privacy and Data Protection

We respect the privacy of customers and visitors.

Personal information may be processed when customers browse our website, place orders, create accounts, communicate with customer service, request returns, subscribe to marketing where consent is required, or otherwise interact with our store.

Our Privacy Policy explains what information we process, why we process it, the legal bases for processing, how information may be shared with service providers, and the rights available to individuals under applicable data-protection law.

Our privacy practices are designed with the General Data Protection Regulation and applicable French data-protection requirements in mind. The CNIL recommends that ecommerce businesses clearly inform customers about data use and allow customers to exercise access, correction and deletion rights.

Secure Shopping

Our store is operated using Shopify ecommerce technology.

Payment and transaction information may be processed through Shopify and authorized payment-service providers.

Customers should never email full payment-card numbers, account passwords, security codes, or other highly sensitive authentication credentials to us.

Customer Service

We aim to respond reasonably and professionally to customer enquiries.

When contacting us regarding an existing order, customers should provide the relevant order number and sufficient information to identify the request.

For a damaged, defective, incomplete, or incorrect product, photographs of the product and packaging may help us evaluate the matter more efficiently.

Customer service enquiries may be sent to:

info@trendprintco.shop

Responsible Online Retail

We aim to operate our store fairly and transparently.

We do not intend to mislead customers regarding product characteristics, pricing, promotions, delivery conditions, returns, or refunds.

If an error is identified, we aim to correct it as reasonably practicable and handle affected orders consistently with applicable consumer law.

Updates to Our Store

We may periodically update our product selection, website design, services, or policies.

Changes to policies will be published on trendprintco.shop.

Changes will not remove rights already acquired by customers under mandatory law.

Thank You

Thank you for visiting trendprintco.shop.

We appreciate the trust customers place in us when shopping online and aim to provide a clear, convenient, and reliable ecommerce experience.

For assistance, please contact:

trendprintco.shop
Email: info@trendprintco.shop